Operations
Support Agent
Start with Hermes and a prompt to read context, draft concise replies, and escalate uncertainty. The preset selects Linear, Slack, and Notion entries. Configure those services and your approval process before giving it customer work; no inbox or event subscription is created by the preset.
- Hermes
- Operations
- editable setup
- BYOK
- suggested runtime: Hermes
- compute: Choose Daytona, E2B, Sprites, or Vercel
- model setup: Supported router or native-provider profile
- selected entry: linear
- selected entry: slack
- selected entry: read-and-review
- selected entry: rtfm
- selected entry: notion
Template
Review the starting setup.
Selected entries are not verified tools. Installation, credentials, runtime support, and permissions require setup. Provider choices are not a guarantee that every workload fits every machine.
- Best for
- tickets
- triage and response drafts
- Mode
- task
- scheduling is a separate choice
- Output
- drafts
- reply and escalation notes
Selected skill and MCP entries
RuntimeHermes
ModelSupported router or native-provider profile
ProviderChoose Daytona, E2B, Sprites, or Vercel
Example task
Adapt the workflow.
Read
Pull ticket context and relevant knowledge.
Resolve
Draft replies or run approved browser steps.
Escalate
Hand off uncertain cases with full context.